Investor Portal

Transparent information, easy access and
dedicated support for our investors.

Transparent Process

Timely Support

Investor Protection

Regulatory Compliant

Investor Grievances

Investors may contact UFSL for complaints, queries, or feedback relating to account opening, trading,
settlement, statement of account, service quality, or any other matter relating to brokerage services.

Complaint handling channels:

Email

info@ufsl.com.pk
Phone / PABX

+92 21 111 825 375
Walk-in / written complaint at Head Office

2nd Floor, STSM Building, Beaumont Road, Civil Lines, Karachi

Email

info@ufsl.com.pk
Phone / PABX

+92 21 111 825 375
Walk-in / written complaint at Head Office

2nd Floor, STSM Building, Beaumont Road, Civil Lines, Karachi
SECP online complaint portal

where applicable, after first approaching UFSL and if the compliant remains unresolved.
PSX complaint registration channel

for broker-related matters, where applicable.

Designated Complaint Officer

Name:

Faiz Alam
Contact No:

+92 302-8236647
Email:

Faiz.Alam@ufsl.com.pk

UBL Financial Services Limited is committed to providing excellent service and maintaining a transparent environment for our investors.

Current Status

Pending Complaints

Regulatory Compliance

Penal Actions

Details of penal action taken by exchange and
SECP against the brokerage house:

Pending Complaints

Guiding principles that define who we are and how we serve our clients.

Pending investor complaints

No pending investor complaints as of July 25, 2026

Last updated

July 25, 2026

Responsible department

Compliance Department

Note: Publish “None” only after confirmation from the latest investor complaint register.

Details of Penal Action Taken by Exchange
and SECP Against the Brokerage Firm

Regulator / Exchange	Status / Detail	Date	Remarks
Pakistan Stock Exchange	No penal action reported / taken against the brokerage firm as of July 25, 2026	July 25, 2026	Confirm from official PSX/Compliance record before publishing.
Securities and Exchange Commission of Pakistan (SECP)	No penal action reported / taken against the brokerage firm as of July 25, 2026	July 25, 2026	Confirm from official SECP/Compliance record before publishing.

SECP Online
Complaint Lodge Link

If your complaint is not properly redressed by UFSL, you may lodge your complaint
with the Securities and Exchange Commission of Pakistan (SECP). SECP generally advises investors to first
approach the concerned company, broker, exchange, registrar, member, or agent before escalating to SECP.

PSX Online
Complaint Lodge Link

For disputes with a securities broker relating to trade, transaction, or brokerage services that are not resolved amicably, investors may lodge a complaint through PSX investor complaint channels.

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